On 3/13/15 we were in Palm Desert and decided to go to resturant in Palm Desert #1313. We were in tne Palm Springs area and decided to try your resturant in Oalm Desert.
My wife and i have been loyal customers ever since the restuanant in San Bernardino opened.
We aarrrived there around 3:00 pm they were not busy, at least half empty.
We were seated and no one came to or table for at least 20 minutes.
We had to stop waiters twice to ask is anyone was going to service us. Fnally after about 20 minutes a waiter came and took our drink order.
Another 15 or 20 minutes went by before they brought us our drinks.We told the waiter we wanted to order and he said he would right back.
20 mintes later he had not returned so we got waiter to take our order, and another about 15 minutes or so they brought us a bowl of salad. We were in the resturant for about 1 hour before we got or salad.
Then time went by. We had to ask another waiter to check on our food order twice. When we did, our waiter would come to our table and make some excuse why our food order was not ready.
We were in the resturant for at least 1.5 hours before we received our food order.
The waiter would disappear for 10 to 20 minutes at a time and we would have to ask another waiter to find him and tell us where our food was.
Not once did the waiter come to our table and ask us if the food was alright, do you want another ice tea, or another sangria.
Finally after being in the resturant from around 3:00 to 5:00 we asked another waiter to please find our waiter and bring us our bill.
About 5 minutes later he brougt us our bill, and we asked him if he could take our card and close us out please.
He said he would be right back and again we waited another 15 or 20 minutes, no waiter.
We asked another waiter to please take our card and close us out. He came back about 5 minutes later and said our waiter saw him trying to close our our bill and grabbed it from him.
Finally we were through with the restaurant.
NOT ONLY WAS THE SERVICE PROBABLY THE WORST WE HAVE EVER HAD, BUT THE FOOD WAS SO LOUSY THAT NEITHER OF US COULD FINISH OUR MEAL.
THANK YOU FOR LISTENING TO OUR HORRIBLE VISIT. WE WILL CONTINUE TO EAT AT THE OLIVE GARDEN BUT WE WILL NEVER EAT AT THE ONE ON PALM DESERT AGAIN.
WE FEEL THAT THE MANAGEMENT OF THIS CHAIN SHOULD AT LEAST BE TOLD OF OUR HORRIBLE EXPERIENCE
ALLAN & SUZAN TAYLOR
Reviewer is in unhappy mood. This person stated that there is a room for improvement of sercice and food awful. Please immediately contact the author of this review to discuss poor customer service of olive garden waiter and associated monetary loss in the amount of $50. Olive Garden needs to offer any options to resolve the issue according to poster's claims.