My wife and I , seniors in or late 70's or older, was carded after ordering a glass of wine. They wanted to see the wife's photo ID.
We had been going to this Olive Garden for 14 years and this was a first for us. We often had a glass of wine with dinner. We refused and asked for the Manager. She came by and said it was a new policy to handle a problem with underage clients.
She refused to serve the wine, or make a decision based on an obvious situation.
WE could not accept and left the restaurant and had a glass of wine with our dinner at an adjacent restaurant without being carded. Andy policy that ignores common sense is a stupid policy and illustrates poor management
Review about: Olive Garden Customer Care.
Reason of review: Stupid policy.
Preferred solution: apolgize and change policy.
I didn't like: Stupid policy.