Olive Garden

To Whom it may Concern,

I recently had a poor experience at the *** in ***, ***

I called, initially to complain. I spoke to the on-staff manager, supposedly, and she took my email and said she would handle it.

Two weeks later, I had still not heard back from the branch, and sent an email, and another call message.

The initial May 23rd experience was really bad.

I have eaten, more or less, the same thing since the Steak Gorgonzola was introduced. I really liked that dish, LIKED, but will never pay for it again.

It was my wife's birthday, and I brought OG home for her to enjoy on the couch as I "cooked", and we watched the movies.

I bought her a chocolate lasagna desert, as well as several other items.

None of it was "normal" or what we have grown to expect from the restaurant.

Not receiving anything, then making another call and email were not palatable, but the easier than the $88 worth of food was did not finish, and in fact, I did not eat AT ALL.

However, after the second attempt for satisfaction I was sent a gift certificate online for $100.

We spent that last night, June 14th, and ate until we could not eat anymore.

We watched the UFC White House event tonight, and our son, ***, who was in an auto accident when he was very young, said that the food, which was left over from last night, made the UFC card even better. We don't go out much anymore, as ***'s injuries were severe and limits his use of, well, everything. OG is his favorite, especially those that serve root beer, his favorite.

We eat well, and clean, almost every day.

The *** is our spurge and eat less clean and fresh treat.

I was SO HAPPY with the service, curbside, the food portions, HUGE, and the fall allotment of different dishes we had last night and tonight that I wanted to take a moment to explain to someone who can let the Kokomo, IN branch know that they really knocked it out for the UFC White House event, and we didn't plan for that to happen.

Thank you, to whomever was able to remedy the situation.

After the May incident we seriously contemplated not attending OG anymore, but specifically the Kokomo branch, which the closest for us living in rural ***

There were extras, I felt, but my wife told me that it was the normal way it used to be before we had a few subpar incidents from the OG, in general.

We know that the pandemic harmed everyone, us included.

It was VERY hard, and everyone suffered.

The food industry has finally started to fully recover, and we have tried to do our tiny part to do what we can.

We have not given up on the food industry, and we hope that the Olive Garden continues to recover with us.

Thank you for serving us in the way to which we had felt accustomed. We will be back, and we will tell our friends that one experience, even a few, require some feedback from customer to fix.

If the management does not know it's broken, how can they fix it?

Even with the initial call being missed, we loved the ***, IN OG enough to take one more try, and we are very happy that we did that.

Our very best is extended to the reader, and staff, and the people who have continued to grow through the pandemic.

Feel free to contact me through my email or phone number, included below.

Peace Be Upon You All,

C

Hello,

I wanted to reach out because I was very disappointed with our visit to Olive Garden today. We were looking forward to enjoying dinner together as a family, but unfortunately, our experience was far from what we expected.

The food was served cold, some of it appeared undercooked, and overall it lacked the flavor and quality weve always associated with Olive Garden.

It was honestly difficult to enjoy our meals, and we left feeling frustrated and disappointed.

What made the experience even more upsetting was paying a full bill for a meal that did not meet even basic expectations. For a family of five, the cost of dinner is significant, and it was discouraging to spend that amount on food that we couldnt fully enjoy.

Im not someone who usually complains, but I felt it was important to share my experience. I would appreciate if you could make this right by offering a refund for our meal or a complimentary dinner for our family of five on a future visit.

I believe that would be a fair resolution given the quality of the food and our overall experience.

Thank you for taking the time to read my concerns. I look forward to hearing from you soon and hope we can resolve this matter.

Went to OG with family the other night, spent a lot of money there. (Money was not the issue but when you spend almost $150

Inc.

tip on a meal you want to be pleased as the economy is just too expensive today and we just wanted a nice meal) anyhow, our server was new, she was inexperienced and rude at times. She said a few choice words, well, expressing her opinion of past customers, or customers that were sitting with an ear shot of us that she had been waiting on. As someone was serving experience of over 10 years, I just found that very rude and disrespectful, we waited far too long for drinks and salad and soup. It just overall was not a good experience.

After we had received the bill I had asked to speak to a manager. I just wanted to inform them of our experience. I was not looking for a discount or a free meal, I just simply wanted to address the way the server had spoken around the children. She said Ill be right back.

Ill get you a manager. She never came back to the table with a manager, I had asked the hostess the host said the manager was helping on grill and could not come to the front right now.

I was not about to make a scene or be belligerent over the way a server talked to our table and the choice expressions she used. So we decided to just pay our bill and go and chalk it up to a bad experience.

When we visited your *** on vacation in *** *** and the service was horrible. You had to ask for breadsticks three times before the waitress would even bring them the first time.

You had to ask for the salad also. I asked for a box for my sons left overs and the girl rolled her eyes at me. Then when I waived her over to ask her why the machine was taking the gift cards she took them out of my hands and rolled her eyes again. If you dont like your job then leave it.

I paid $50 for a meal to be treated like crap. While I watched the table in front of my family get treated like royalty. Their server gave them breadsticks and drinks for the road and they didnt even ask him.

We wanted cheese for our food but didnt dare ask her or refills for our drinks but god forbid she do anything else. So needless to say I wasted my $50.

Bad service

Asked for manager several times was ignored

Not into making a scene so payed bill and left.