Mother's Day lunch. Ordered the awesome looking Manicotti from the menu.
See picture of what I received. Email to Manager along with photo I have attached - response was that this was the way they made manicotti - use of lasagne layers. Took it home so my husband could eat it later - he eats everything - but he couldn't eat it either. Meatball looked and tasted like dog food.
Manager asked for address and I was sent a $25 gift certificate. I had previously contacted corporate who responded with a prescripted response and an offer of a $20.00 gift certificate which I declined. Previously loved Olive Garden but sad that they really don't care about the product they deliver - they just want to buy you off with a token gift certificate. New Tampa location.
It irritates me every time that commercial is aired - complete misrepresentation of what is being served in New Tampa.
No acknowledgment that what I was served was inaccurate - won't be back. Just another case of no pride - so very sad.