We had family here from the UK and they had been over here before but then we lived in Seattle and they had been to the Olive Garden there and had a lovely meal so they wanted to go again well now we live in Surprise AZ so we went to the one on Bell and Grand and it was the worst meal ever.We ordered drinks 3 of which came in ten minuets the 4th a beer came in 35 minuets and it was not the one we had ordered, we were told the right one would come when they had put it on tap but we would be only charged for one beer.
We ordered 3 salads and one soup the soup came out as the main meal was brought out about 25 minuets after the salads and all the main meals were dry and bland. We asked for a manager who said she would sort it out on the bill and she removed one meal at that time, about 5 minuets after the first meal was taken away the other 3 were removed as they were not eat enjoyable and fresh. The bill came it had all the meals on plus 2 beers so we asked for the manager again who this time gave us a 50.00 dollar gift card and we would have had another 80.00 dollars to pay for a meal none of us had eaten .
I said to her there was no way we were paying for a meal so bad as we had been asked to pay for drinks we did not get ,soups that came to late to enjoy and meals that were tasteless and cold, she then gave us a bill for 35.00 dollars we left the 50.00 gift card and said we would never go back again.There is plenty of other places to eat in surprise without going there again It was just a pity for the friends from England who were so looking forward to the same thing they had in Seattle.
Review about: Olive Garden Soup.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.
I didn't like: Service or the food.