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2.8

I had a HORRIBLE experience at your Olive Garden restaurant located at 4801 W. 77th St in Burbank IL.

On 9/27/2016 my family and I went to your location for a dinner following a funeral. The food was okay, the service was just a tad under okay, and the experience was absolutely horrible. As we were leaving the restaurant one of the waitresses was sitting on a bench in the lobby talking to a friend (that didn't work at OG) as we passed by her a member from our party waived at her and was saying thank you for everything. She rolled her eyes and then begin to cuss under her breath and talk very loudly to her friend.

I then stopped in my tracks and asked to speak with her manager. When the manager came out I started explaining what just happened with HER employee. The waitress began to cut me off talk over me and explain that our table was rude and she wasn't going to give us good service because she didn't care for us and we probably wouldn't leave a big tip, etc. She was cussing and yelling at this point for the entire restaurant to see and hear.

The manager only told her to calm down and go to the back. I have never in my life been in a business where an employee yells, cusses, or even argues with a customer a paying customer at that and to top it off the manager didn't care, made excuses for her, and told her to just calm down.

This olive garden at this location is a disgrace. I travel to the Rockford, IL location OG all the time as it is close to my home and I've never had a problem like this or even close to it.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Burbank, Illinois

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Guest

You need to ask.for Dixie she is a very good server if she wasn't there I wouldn't go there

Guest

So in other words, the "member of your party" was being a sarcastic d*ckhead to this waitress who was simply minding her own business. You left that part out, how your party member was basically heckling this person.

No wonder the waitress was angry. She had had enough of your ill-mannered group! BTW: how would you know whether the person she was talking to worked there or not? And, what does it even matter?

Your whole complaint is without merit. When you treat people poorly and they give it right back to you, well, you got what you deserved!

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